MinineSTT
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VOL. I · SECTION C CORRESPONDENCE

Contact us

Pick the inbox closest to your question. A real person reads each one, and we aim to reply within two business days.

01. Our mailboxes

We don’t use a ticket portal. Email is honest and works.

SUPPORT

Bugs, questions about features, “how do I…?”, and anything else that isn’t legal or business.

PRIVACY · SECURITY · LEGAL

Account deletion, data export, GDPR / CCPA / PIPL requests, vulnerability disclosure, DMCA notices, regulatory inquiries.

BUSINESS · PARTNERSHIPS

Partnerships, integrations, distribution, and other business inquiries.

02. Delete my account

We are working on an in-app self-service flow (it’s near the top of our list). Until it ships, this is the path:

  1. Send an email from the address tied to your MinineSTT account to [email protected] with the subject line “Delete my account”.
  2. If you signed in with Apple using a private relay address, mention the display name visible in Settings → Account so we can match the request.
  3. We’ll confirm receipt within 2 business days, and complete the deletion — including all server-side sessions, audio in S3, team memberships, and the account record — within 14 days.
  4. Subscriptions are managed by Apple. Cancel them in iOS Settings → Apple ID → Subscriptions → MinineSTT. Deleting your MinineSTT account does not cancel the App Store subscription on its own.
Quick template

Subject: Delete my account
Body: “Hi, please delete my MinineSTT account associated with this email address. Display name in app: {your display name}. Thanks.”

03. Export my data

Per-session export is built in: open a session and choose Export. You can pick Plain Text, Speaker Text, SRT, Bilingual SRT, Bilingual Text, or JSON.

For a full export (everything we store about you, including audio), email [email protected] with the subject line “Export my data”. We’ll prepare a ZIP containing:

  • Your account record (provider, email, display name, member-since).
  • All your sessions as JSON, with full transcripts and translations.
  • All audio files in their original .m4a form.
  • A short README.txt explaining the layout.

We aim to deliver within 14 days. Large archives are sent via a time-limited download link.

04. Security disclosure

We welcome responsible reports. Email [email protected] with:

  • A description of the issue and its impact.
  • Steps to reproduce, including any test accounts you used.
  • Whether you’ve disclosed the issue elsewhere.

Please give us a reasonable window to fix the issue before publicly discussing it. We do not currently offer a paid bug bounty, but we’ll credit researchers who want to be named once a fix has shipped.

Out of scope: issues that require a jailbroken device, social engineering of our team, denial-of-service through volumetric load, and anything reported by a non-functional automated scanner.

For legal notices including DMCA take-down requests, contract proposals, and regulatory or law-enforcement requests, write to [email protected]. We respond to lawful, properly-scoped requests promptly. We will not provide user data without legal process where it is required.

06. Response times

  • Support / general: within 2 business days.
  • Privacy requests (access, deletion, export): confirmed within 2 business days; completed within 14 days.
  • Security: acknowledged within 2 business days; remediation timeline depends on severity, communicated as we triage.
  • Legal / regulatory: as required by the request type.

07. Registered office

Minine Inc
18952 MacArthur Blvd
Irvine, CA 92612
United States

Postal mail is fine for formal legal notices, but it’s slower than email. For everything else, please use the mailboxes above.